Return Policy
At ECOWEAR2U.COM, customer satisfaction is our priority. Below are the terms and conditions for returning items:
- General Policy
- Eligible Items for Return:
As intimate apparel is personal in nature, only products with manufacturing defects or shipping errors (e.g., wrong size or color) are eligible for return. - Non-Returnable Items:
- Items that have been used, washed, or altered.
- Items not in their original condition, including packaging and tags.
- Items sold under clearance promotions or marked as “Final Sale.”
- Return Procedure
- Contact our customer service team at sales@ecowear2u.com or Whatsapp: +60197016002 within 3 days of receiving the item.
- Please provide the following details:
- Full name and order number.
- Photos of the item and proof of defect (if applicable).
- Reason for the return.
- Once the return request is approved, we will provide further instructions, including the return shipping address.
- Return Shipping Costs
- Our Fault: If the return is due to our error (e.g., defective or incorrect item shipped), we will cover the return shipping cost.
- Customer’s Choice: If the return is due to a customer error (e.g., wrong size selected), the customer will bear the return shipping cost.
- Refund or Exchange Options
- You may choose either:
- Exchange for a new item (subject to stock availability).
- Refund (processed within 7 business days after the returned item is received and inspected).
- Contact Us
If you have any questions about this return policy, please contact us at:
- Email: sales@ecowear2u.com
- Phone/WhatsApp: +60197016002
Note: We reserve the right to reject any returns that do not comply with the above conditions.
Refund Policy
At ECOWEAR2U.COM, we are committed to ensuring our customers’ satisfaction. Below are the terms and conditions for refunds:
- Eligible Refund Situations
You are eligible to request a refund if:
- The item received has a manufacturing defect.
- The item received does not match your order (e.g., wrong size, color, or product delivered).
- The item fails to arrive within the promised delivery period (excluding delays due to external factors such as natural disasters or logistic issues).
- Non-Refundable Situations
Refunds will not be provided if:
- The item has been used, washed, or altered.
- The item is returned without its original packaging or tags.
- The return is made more than 3 days after the item was received.
- The item was purchased during a “Final Sale” or “Clearance” promotion.
- Refund Application Procedure
- Contact our customer service team at sales@ecowear2u.com/WhatsApp: +60197016002 within 3 days of receiving the item.
- Provide the following details:
- Full name and order number.
- Photos of the item with proof of defects (if applicable).
- Reason for the refund request.
- Once the request is approved, your refund will be processed via the original payment method.
- Refund Processing Time
- Refunds will be processed within 7 business days after the returned item is received and inspected by our team.
- Return Shipping Costs
- Our Error: If the return is due to our error, such as a defective or incorrect item, we will bear the return shipping costs.
- Customer’s Choice: If the return is due to customer error (e.g., incorrect size selected), the customer is responsible for the return shipping costs.
- Contact Us
If you have any questions regarding this policy, please contact us at:
- Email: sales@ecowear2u.com
- Phone/WhatsApp: +60197016002
Note: We reserve the right to decline refund requests that do not comply with the conditions above.
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